Alarm Monitoring

Home & Business Alarm Monitoring
You can’t monitor your home or business 24/7. But we can. 

 

We monitor security alarm systems 24 hours a day / 7 days a week / 365 days a year from our Security Monitoring Centre, purpose built to Australian Standards AS2201-2-2004.  

 

We deliver customised monitoring throughout Australia, utilising the latest technologies, internet and independent networks, to transmit alarm information from your premises.   Our highly trained and licensed operators are alert to the daily patterns of behaviour at each location in our care.  At the first sign of any irregularity or disturbance, the security monitoring team will take immediate action to reduce the risk to your property and possessions.  

 

Our Monitoring Centre gives you complete confidence in your security monitoring solution, it ensures the protection of your home and possessions or your employees, business and assets. 

 

Our point of difference
 
  • Built to Grade 2 Standards

  • 24/7 Operations

  • Operators are fully licensed with strong skill-sets

  • Competency based training programs for staff – ongoing

  • Exceptional security standards for the monitoring centre – construction, locking – electronic protection

  • Recording of all communications inwards / outwards (and event retention for five years)

  • Fully redundant power source including generator and UPS

Alarm Installation & Servicing

We supply, install and service all equipment including, alarm systems and components, CCTV systems, security systems, access controls, medical alarms, smoke detectors and intercom systems. 

 

Established in 1997, we have over 30 years’ experience installing and servicing security systems throughout Queensland.  The result is a security company with superior service and installation performance, that guarantees your unique needs are met.

 

Full Installation Solutions

No matter how big or small, we supply and install a complete range of security systems and CCTV systems for both home alarm and commercial security systems with specifications to suit any application.  

We are able to provide and install a comprehensive security package, designed to protect your family, home and possessions or your staff, premises and assets.

 

Fault Servicing

If any fault becomes evident with your security equipment at any time of the day or night, you can always contact our 24/7 monitoring centre to arrange a booking for one of our licensed and friendly service technicians to attend your premises. 

 

Is your alarm system functioning properly?

Just like a car, your security system needs regular maintenance checks to ensure it stays in optimum running order. Security detectors collect dust and cob webs, wires connected to security devices become damaged and batteries run down. Australian Standards (AS/NZS 2201.1:2007) recommends that you have a maintenance check on your security system at least once every year.

 

We can arrange for a maintenance check to be carried out by a professional technician to ensure your alarm remains in proper working order and at the same time make recommendations for any alterations that would improve performance and reduce your risk.

 

 The maintenance check includes:

  • Testing of the control panel for communications to the monitoring centre, sirens, tampers and strobe lights

  • Inspecting and testing the operation of all detection devices

  • Checking the power supply and standby battery

  • Verifying that no compromise to devices has occurred (compromise of devices could be from building alterations, partitions, furniture or other obstacles)

  • Testing the batteries on remotes and wireless sensors

  • Inspection of all visible wiring and conduits

 

Have peace of mind knowing that your equipment and system are in working order, ready to operate should an emergency occur.

 

Whatever your security system needs, we can help with installation, service or repair.  Whether you want to protect your home or business, our technicians are available 24 hours a day to provide our customers with a cost effective and highly visible proactive solution to every security need.  Call now for a no obligation free quote.

 

Bureau Alarm Monitoring

Our Grade 2 Monitoring Centre has been in business supplying monitoring services since 1997. We provide monitoring to bureaus / installers Australia wide and you can be assured that all information supplied to us will be kept confidential. Information will not be released to any other Third Parties without prior authorisation.

 

So Why Choose Us

 

No two businesses are the same and we understand that every customer is unique. The security industry looks at Statewide for a lot of different reasons. If we were to choose one, it is reliability.


We understand your business and the customers that you serve. We have gained our experience by listening to those who work in the businesses whose core products are security and monitoring. We work closely with, and collaborate with business just like yours, to gain valuable insights that are reflected in our key product and service offering and reassure you that you are choosing a reliable solution for your business.

Solutions.
We leverage from our knowledge of your business and we are able to create solutions that incorporate more than just the latest technology. Providing customised bureau and monitoring solutions that match your needs and work the way you operate adds value to your business.

 

Reliable response.
With the right mix of products and support, you begin to build a reputation for always being there. You become well known by your client base as being the company of choice for security and safety. These relationships are founded on a genuine interest in creating win-win scenarios that make everyone’s business grow.

CCTV Installation & Servicing 

We know security camera surveillance is one of the most effective crime prevention tools.  This is why we use closed circuit television (CCTV) as an integral part of our business. 

 

External and internal theft means a downturn in profit, a CCTV security system can assist to prevent or deter this from occurring in your business.  Wherever you want to monitor activity within Australia, we can deliver and install the most effective and technologically advanced security systems to suit your purposes for business and home.

 

Our closed circuit television (CCTV) solution watches your home or business when you can’t.  We have high definition digital video and IP surveillance systems available to suit any budget. That said, there is also a wide range of quality and functionality available - all of which must be assessed prior to your investment.

 

We currently supply and support camera surveillance equipment and digital video recording solutions for sites ranging from major industrial properties such as, large hotel establishments, large dining and leisure facilities, and major retail outlets. We also have security solutions for small businesses with one or two camera retail outlets and private homes.  Our systems are professionally designed to deter criminal activity as well as provide digitally recorded images of incidents at your home or business.

Our Operators
 

 

We take great pride in our staff, especially our front line staff - our monitoring operators. Not only do our operators respond to alarm events, they receive customer service training, troubleshooting skills to assist customers with alarm problems and training in the various monitoring and communications equipment that we use.

 

We assist the ongoing support and development of our operators by providing an initial training period followed up by any supplemental training in addition to our yearly refresher assessments.

 

All our staff are required to undergo a state police check, and hold, or are undergoing security licence accreditation (relevant to State Legislation).This ensures that our staff are of the highest caliber in the industry.